Background



In early 2020 the world has changed because all people must facing the Covid-19 viruses. School must be online, Office start to work from home, All convenient market should digitalize their product to online marketplace/e- commerce. Hospitals is no exception, we need adapt with situation were all people worry to came to hospital, all the doctors should have telemedicine where they doing all consultation from home. and here we are as a product team had a hard to look the unclear problems, there were many things misalignments and wanted to improve this.

Start with Emphasize User with Data

Emphaty Mapping

Converge to Diverge

User Needs

User Persona

User Journey Mapping

HiFi - Teleconsultation
After understanding things that, compiling into design backlog and start solutioning

Users who can easily and quickly into an app will feel nice & immediately explore/use the app